Cancellation policy

Right of cancellation for consumers

Status: June 2021

Customers have a right of cancellation subject to the proviso below, with the Customer being any natural person who concludes a legal transaction for purposes, which for the most part cannot be attributed to either his/her commercial or free-lance professional activities:

Cancellation policy: Statutory right of cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the forwarder, has or has taken possession of the last goods.

In order to exercise your right of cancellation, you are obliged to inform us (bellicon Europe GmbH, Poststraße 4-5, 10178 Berlin, Telephone number: +49 (0)221 / 888 258-0, Telefax: +49 (0)221 / 888 258-29, E-Mail: [email protected]) by means of an unequivocal declaration (e.g. a letter sent by post, a telefax or an email message) of your decision to cancel this contract. For this purpose, you are free to use the enclosed specimen Notice of Cancellation, which is however not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of your right of cancellation before the expiry of the cancellation deadline.

Effects of cancellation

When you cancel this contract, we are obliged to promptly reimburse all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from that day on which we received notification of cancellation of this contract. For this reimbursement we will use the same means of payment that you have chosen for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

In the case of goods that are eligible for dispatch by package/parcel, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are obliged to return or to hand over goods that are eligible for dispatch by package/parcel promptly to us and in any case at the latest within thirty days from that day on which you informed us of your cancellation of this contract. The deadline has been complied with, when you dispatch the goods prior to the expiry of the thirty days’ cancellation deadline.

We will collect goods that cannot be sent by parcel post (bulky goods).

We always bear the costs of returning the goods (from the agreed place of delivery).

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, characteristics and functions of the goods.

End of Cancellation Policy

Please note:

In the event of a return, please pack the goods securely for transport so that they are not damaged. We recommend that you keep the original packaging for such cases. However, the right of withdrawal exists regardless of whether you use the original packaging or not.

Please note that the assumption of the return costs regulated in the cancellation policy only applies to returns from the contractually agreed place of delivery (and not at another address, possibly even in another country). If a return shipment is to be made from an address other than the delivery location specified in the order, the customer must bear any additional return delivery costs.