Cancellation policy

Right of cancellation for consumers

Status: June 2021

Customers have a right of cancellation subject to the proviso below, with the Customer being any natural person who concludes a legal transaction for purposes, which for the most part cannot be attributed to either his/her commercial or free-lance professional activities:

Cancellation policy: Statutory right of cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the forwarder, has or has taken possession of the last goods.

In order to exercise your right of cancellation, you are obliged to inform us (beniro Deutschland GmbH, Schanzenstraße 6-20, 51063 Köln-Mülheim, Telephone number: +49 (0)221 / 888 258-0, Telefax: +49 (0)221 / 888 258-29, E-Mail: [email protected]) by means of an unequivocal declaration (e.g. a letter sent by post, a telefax or an email message) of your decision to cancel this contract. For this purpose, you are free to use the enclosed specimen Notice of Cancellation, which is however not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of your right of cancellation before the expiry of the cancellation deadline.

Effects of cancellation

When you cancel this contract, we are obliged to promptly reimburse all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from that day on which we received notification of cancellation of this contract. For this reimbursement we will use the same means of payment that you have chosen for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

In the case of goods that are eligible for dispatch by package/parcel, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are obliged to return or to hand over goods that are eligible for dispatch by package/parcel promptly to us and in any case at the latest within thirty days from that day on which you informed us of your cancellation of this contract. The deadline has been complied with, when you dispatch the goods prior to the expiry of the thirty days’ cancellation deadline.

We will collect goods that cannot be sent by parcel post (bulky goods).

We always bear the costs of returning the goods (from the agreed place of delivery).

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, characteristics and functions of the goods.

End of Cancellation Policy

Please note:

In the event of a return, please pack the goods securely for transport so that they are not damaged. We recommend that you keep the original packaging for such cases. However, the right of withdrawal exists regardless of whether you use the original packaging or not.

Please note that the assumption of the return costs regulated in the cancellation policy only applies to returns from the contractually agreed place of delivery (and not at another address, possibly even in another country). If a return shipment is to be made from an address other than the delivery location specified in the order, the customer must bear any additional return delivery costs.

Right of cancellation for consumers

Status: June 2021

Customers have a right of cancellation subject to the proviso below, with the Customer being any natural person who concludes a legal transaction for purposes, which for the most part cannot be attributed to either his/her commercial or free-lance professional activities:

Cancellation policy: Statutory right of cancellation

You have the right to cancel this contract within 30 days without giving any reason.

The cancellation period is 30 days from the day on which you or a third party named by you, who is not the forwarder, has or has taken possession of the last goods.

In order to exercise your right of cancellation, you are obliged to inform us (beniro Deutschland GmbH, Schanzenstraße 6-20, 51063 Köln-Mülheim, Telephone number: +49 (0)221 / 888 258-0, Telefax: +49 (0)221 / 888 258-29, E-Mail: [email protected]) by means of an unequivocal declaration (e.g. a letter sent by post, a telefax or an email message) of your decision to cancel this contract. For this purpose, you are free to use the enclosed specimen Notice of Cancellation, which is however not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of your right of cancellation before the expiry of the cancellation deadline.

Effects of cancellation

When you cancel this contract, we are obliged to promptly reimburse all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from that day on which we received notification of cancellation of this contract. For this reimbursement we will use the same means of payment that you have chosen for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

In the case of goods that are eligible for dispatch by package/parcel, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You are obliged to return or to hand over goods that are eligible for dispatch by package/parcel promptly to us and in any case at the latest within thirty days from that day on which you informed us of your cancellation of this contract. The deadline has been complied with, when you dispatch the goods prior to the expiry of the thirty days’ cancellation deadline.

We will collect goods that cannot be sent by parcel post (bulky goods).

We always bear the costs of returning the goods (from the agreed place of delivery).

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, characteristics and functions of the goods.

End of Cancellation Policy

Please note:

In the event of a return, please pack the goods securely for transport so that they are not damaged. We recommend that you keep the original packaging for such cases. However, the right of withdrawal exists regardless of whether you use the original packaging or not.

Please note that the assumption of the return costs regulated in the cancellation policy only applies to returns from the contractually agreed place of delivery (and not at another address, possibly even in another country). If a return shipment is to be made from an address other than the delivery location specified in the order, the customer must bear any additional return delivery costs.

Right of cancellation for consumers

Last amended: June 2021

Customers have a right of cancellation subject to the proviso below, with the Customer being any natural person who concludes a legal transaction for purposes, which for the most part cannot be attributed to either his/her commercial or free-lance professional activities:

Cancellation policy: Statutory right of cancellation

You are entitled to cancel this contract within 30 (thirty) days, without giving any reason.

The cancellation deadline is fourteen days from the day on which you or a third party specified by you, who is not the forwarder, have or has taken possession of the final delivery of goods.

In order to exercise your right of cancellation, you are obliged to inform us (beniro Deutschland GmbH, Schanzenstraße 6-20, 51063 Köln-Mülheim, Telephone number: +49 (0)221 / 888 258-0, Telefax: +49 (0)221 / 888 258-29, E-Mail: [email protected]) by means of an unequivocal declaration (e.g. a letter sent by post, a telefax or an email message) of your decision to cancel this contract. For this purpose, you are free to use the enclosed specimen Notice of Cancellation, which is however not mandatory.

In order to meet the cancellation deadline, it is sufficient that you send the notice of exercise of your right of cancellation prior to the expiry of the cancellation deadline.

Effects of cancellation

When you cancel this contract (Bill of Sale), we are obliged to promptly reimburse any and all payments which we received from you, including costs of delivery (with the exception of additional costs resulting from the fact that you have chosen a mode of delivery other than the most favourable standard mode of delivery offered by us), and at the latest within fourteen days from that day on which we received your Notice of Cancellation of this contract. For this reimbursement, we will use the same means of payment which you have chosen for the original transaction, unless otherwise expressly agreed upon with you; in no event will we charge any fees as a result of such reimbursement.

In the case of goods that are eligible for dispatch by package/parcel, we may withhold reimbursement until we have received the goods returned in good condition or you have supplied evidence of having returned the goods, whichever is the earliest.

You are obliged to return or to hand over goods that are eligible for dispatch by package/parcel promptly to us and in any case at the latest within fourteen days from that day on which you informed us of your Notice of Cancellation  of this contract. The deadline has been complied with, when you dispatch the goods eligible for dispatch by package/parcel prior to the expiry of the fourteen days’ cancellation deadline.

Goods that are not eligible for dispatch by package/parcel (bulky goods) will be collected by bellicon.

The costs of return of the goods (from the agreed place of delivery) will always be borne by bellicon.

You are obliged to make compensation for any loss of value of the goods only, if such loss of value is due to the handling of the goods in a manner that is not necessary to establish the nature, characteristics and functioning of the goods.

End of Cancellation Policy

Please note:

Due to the fact that the Customer is responsible for safe and appropriate transport packaging of the goods in the case that s/he exercises his/her Right of Cancellation, we recommend retaining the original packaging at least for a period of fourteen days. The Right of Cancellation nevertheless exists irrespective of whether you use the original packaging, or not.

Please note that the provisions governing the assumption of the costs of returning the goods specified in the Cancellation Policy apply exclusively to the return from the contractually agreed place of delivery (and not from any other address, perhaps even located in a different country). If collection or return of the goods shall take place from an address other than that specified as the place of delivery in the order, the Customer is obliged to bear any return costs incurred himself/herself.