Privacy Policy

Controller with regard to compliance with data protection legislation is bellicon Europe GmbH, Poststraße 4-5, 10178 Berlin. If you have any questions about data protection or want to exercise rights or claims with regard to your personal data, please contact us by email at [email protected].

1. Collection and Storage of Personal Data as well as Nature and Purpose of their Use

4. Duration of Data Storage

6. Google reCAPTCHA

For the protection of your inquiries by Internet form we use the service reCAPTCHA offered by Google Inc. The inquiry serves the differentiation whether the input takes place by humans or abusively by automated, mechanical processing. The query includes the transmission of the IP address and any other data required by Google for the service reCAPTCHA to Google. For this purpose your input will be transmitted to Google and used there. However, your IP address will be shortened by Google in advance within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information to evaluate your use of this service. The IP address transmitted by your browser as part of reCAPTCHA is not merged with other data from Google. These data are subject to the differing data protection regulations of Google. For more information about Google's privacy policy, please visit: https://www.google.com/intl/de/policies/privacy/. You can find an opt-out option at the following link: https://adssettings.google.com/authenticated.

7. Zendesk

For faster and more efficient processing of customer inquiries we use the ticket system "Zendesk", a customer service platform of Zendesk Inc., 989 Market Street #300, San Francisco, CA 94102. We also use the solution Zendesk Guide as a knowledge database for the FAQ available to you.

If it’s required to process your inquiry, data like for example your surname, first name, address, telephone number, e-mail address are collected and processed. The legal basis for the processing of your data is our legitimate interest in a fast and efficient processing of your inquiries in accordance with Art. 6 para. 1 cl. 1 lit. f) GDPR.

The recipient of the collected data is Zendesk. If your data is transferred to the USA, this is done on the basis of your consent in accordance with Art. 49 para. 1 cl. 1 lit. a GDPR. In addition, Zendesk is obligated to us by way of a standard contractual clause that a level of data protection equivalent to that of the EU is guaranteed in third countries outside the EU to which the collected data is exported.

For further information on how Zendesk handles your data, please refer to Zendesk's privacy policy: https://www.zendesk.de/company/customers-partners/privacy-policy/.

If you do not agree to Zendesk processing your request, you can alternatively communicate with us by e-mail, telephone or fax.

Please click here, if you wish to revoke your consent: Opt-Out from Facebook

c) Taboola

If you have given your consent, we use the technology of Taboola Inc. (1115 Broadway, 7th Floor, New York, New York 10010), which enables us to recommend videos fitting your personal interests and thus to individually design our range of offers for you. Taboola determines by means of cookies, which video offers you use and how you move about on our website. For this purpose, device-based data and log data are collected and usage profiles are generated, using pseudonyms. These usage profiles are not aggregated and do not permit to draw any conclusions as regards your personal data.

The recipient of the collected data is Taboola. If your data is transferred to the USA, this is done on the basis of your consent in accordance with Art. 49 para. 1 cl. 1 lit. a GDPR. In addition, Taboola is obligated to us by way of a standard contractual clause that a level of data protection equivalent to that of the EU is guaranteed in third countries outside the EU to which the collected data is exported.

For more detailed information on Taboola and the possibility to deactivate the use of Taboola and their data privacy information, go to https://www.taboola.com/privacy-policy.

The legal basis is your consent pursuant to Art. 6 para. 1 cl. 1 lit. a GDPR.

d) Outbrain

If you have given your consent, we integrate a so-called widget of Outbrain UK Limited, a company having its registered office in London. The service Outbrain is used for drawing your attention to supplementary contents, which are connected to the topics of the contents already read by you. If you did not declare your opt-out, the selection of the contents displayed in the widget is also made on the basis of those contents, which you currently and in the recent past have viewed on our web pages. For this purpose, Outbrain inter alia uses cookies.

The contents displayed in the widget are controlled and delivered in terms of contents and technology by Outbrain. We do not collect and use personal data in connection with the Outbrain widget. Outbrain provides information on the collection and utilisation of usage and other data in their data privacy policy (https://www.outbrain.com/legal/privacy). There, you are also able to object to the use of usage and other data for particular purposes (Opt-out). The recommendations of contents in the widget will afterwards no longer be controlled on the basis of usage data recorded by Outbrain.

The legal basis is your consent pursuant to Art. 6 para. 1 cl. 1 lit. a GDPR.

e) Hotjar

If you have given your consent, we employ Hotjar, which essentially is a tracking code-based web analysis tool offered by Hotjar Ltd., (Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta). By means of Hotjar, interactions between randomly selected, individual visitors of our website are recorded in an anonymised form. This creates a log of e.g. mouse movements and clicks, with the aim of finding possibilities for improving our offers. Moreover, information on the operating system, browser, inbound and outbound references (Links), geographic origin, as well as resolution and nature of the device accessing our website are analysed for statistical purposes. Moreover, we offer the possibility of an anonymous user feedback via Hotjar by means of so-called "Feedback Pools". The recorded information is not person-related, is stored by Hotjar Ltd. and is not passed on to other third parties. You may find supplementary information on functions and data usage by means of Hotjar at https://www.hotjar.com/privacy.

The legal basis is your consent pursuant to Art. 6 para. 1 cl. 1 lit. a GDPR.

If you do not desire an analysis of your web site by means of Hotjar, you can activate this on all Internet sites that employ Hotjar, by setting a DoNotTrack header in your browser (Hotjar-opt-out).

f) SendGrid

For the dispatch of order confirmation messages, we employ the service provider SendGrid. SendGrid is an offer of SendGrid, Inc., 1401 Walnut, Boulder, CO 80302, USA. Information on the data privacy policy of SendGrid may be found at https://sendgrid.com/privacy.

The recipient of the collected data is SendGrid. If your data is transferred to the USA, this is done on the basis of your consent in accordance with Art. 49 para. 1 cl. 1 lit. a GDPR. In addition, SendGrid is obligated to us by way of a standard contractual clause that a level of data protection equivalent to that of the EU is guaranteed in third countries outside the EU to which the collected data is exported.

g) Cloudflare

To protect our website, we use the Cloudflare service of the provider Cloudflare, Inc, 101 Townsend St, San Francisco, CA 94107, USA. Cloudflare operates a content delivery network (CDN) and provides protection functions for the website (web application firewall). For this purpose, the data transfer between the requesting browser and our server is decrypted by Cloudflare to prevent attacks such as so-called distributed denial of service (DDoS) attacks on our software.

The legal basis is the protection of legitimate interests, namely the prevention of attacks on our website pursuant to Art. 6 para. 1 cl. 1 lit. f. GDPR

Insofar as a transfer of your data to the USA takes place, this is done on the basis of your consent pursuant to Art. 49 para. 1 cl.1 lit. a GDPR In addition, Cloudflare has committed to us under a standard contractual clause that in third countries outside the EU to which data is exported, a level of data protection equivalent to that in the EU is guaranteed.

You can find more information about Cloudflare's privacy policy here: https://www.cloudflare.com/privacypolicy

h) MailChimp

For the dispatch of newsletters, we utilise the services of MailChimp, an offer of Rocket Science Group LLC, 675 Ponce De Leon Ave NE, Suite 5000, Atlanta, GA 30308, USA. MailChimp is a service which inter alia enables the organisation and dispatch of newsletters. When you input data for the purpose of receiving newsletters (e.g. your email address), these are stored on the servers of MailChimp in the USA.

With the help of MailChimp, we are able to analyse our newsletter campaigns. When you open an email that has been sent by MailChimp, a file contained in the email (so-called web-beacon) establishes a connection to the servers of MailChimp in the USA. Thus, it is possible to determine whether a newsletter message was opened and which links, if any, were clicked. Moreover, technical information is recorded (e.g. time of retrieval, IP-address, browser type and operating system). We are not able to attribute this information to the respective recipients of the newsletters. They exclusively serve the purpose of statistical analysis of newsletter campaigns. We can use the results of these analyses to better adapt future newsletters to the interests of the recipients.

If you do not wish any analysis by MailChimp, you need to unsubscribe from the newsletter. For this purpose, we provide a relevant link in each newsletter message.

The data processing is performed on the basis of your consent (Art. 6 para. 1 lit. a GDPR), which you can revoke at any time. The lawfulness of the data processing procedures that have already taken place remains unaffected by such revocation.

The data stored by you with us for the purpose of receiving newsletters remain stored by us until your deregistration from the newsletter and will be deleted from both our servers and from the servers of MailChimp after you unsubscribe from the newsletter. Data, which have been stored by us for other purposes (e.g. email addresses for the member section), remain unaffected thereby. For more details, you may wish to consult the data privacy provisions of MailChimp at https://mailchimp.com/legal/terms/.

The recipient of the collected data is MailChimp. If your data is transferred to the USA, this is done on the basis of your consent in accordance with Art. 49 para. 1 cl. 1 lit. a GDPR. In addition, MailChimp is obligated to us by way of a standard contractual clause that a level of data protection equivalent to that of the EU is guaranteed in third countries outside the EU to which the collected data is exported.

We have concluded a so-called "Data Processing Agreement" with MailChimp, in which we obligate MailChimp to protect the data of our customers and not to disclose them to any third parties.

i) Tracify

We use the web analytics service Tracify on our website or on parts of our website to record how our website is used by its visitors and to evaluate and optimize the effectiveness of our advertising/marketing measures. Tracify is a web analytics service provided by Tracify GmbH in Munich, Germany. Tracify GmbH acts for us as a data processor on the basis of a data processing agreement in accordance with Art. 28 GDPR.

Tracify enables an analysis of the use of the website and the customer journey without storing cookies or other information on the end device of the user, but only on the basis of browser and device information, such as the IP address of the user, the configuration of the respective user agent (user agent string), usage data, order information, contact data, the screen resolution, the installed fonts and plugins and the processor of the respective device.

The information transmitted to Tracify is completely and irreversibly anonymized immediately after transmission, so that a personal reference is excluded. Only the anonymized aggregated information is analyzed.

Data processing when using Tracify takes place entirely in Germany; there is no data transfer to unsafe third countries without an adequate level of data protection.

The legal basis for the use of Tracify is our legitimate interest pursuant to Art. 6 para. 1 lit. f) GDPR in a demand-oriented design of the website and in the evaluation and optimization of our marketing measures.

11. Up-to-Dateness and Amendment of this Data Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience
(your information helps us to better respond to your individual needs)

To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

To process transactions
(your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested)

To administer a contest, promotion, survey or other site feature

To send periodic emails

The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'Account Information' and 'Address Book' page.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at https://www.bellicon.com/en-us/general-terms-and-conditions/

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on 02/10/2023

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.
https://www.bellicon.com/en-us/general-terms-and-conditions/

661 W Lake Street
Suite 3S
Chicago, IL 60661
USA

[email protected]

T (312) 297 5080
F (312) 297 5081