By placing an order over the phone or online, customer acknowledges and agrees to all Terms and Conditions herein.
The following terms and conditions regulate the business conditions between bellicon America LLC and its customer (called "Customer"), and apply to all customer orders. No terms and conditions other than those contained herein shall be binding unless made in writing and signed by bellicon America LLC. All terms and conditions contained in any prior oral or written communication, which are different from or in addition to the terms and conditions contained herein are hereby rejected and shall not be binding.
Whichever type of bellicon® Rebounder you have chosen for purchase, it is warranted for parts only from the date of purchase (proof of purchase is necessary).
Warranty for bellicon® Standard Models:
Warranty for standard bellicon Classic frame: Lifetime Warranty
Warranty for bellicon Plus frame: Lifetime Warranty
Warranty for bellicon Premium frame: Lifetime Warranty
Warranty for all Classic/Plus/Premium mats: 5 years
Warranty for the Classic/Plus/Premium bungee cords: 1 year
Warranty for the plastic leg inserts and rubber feet: 2 years
Warranty for bellicon® GO Models:
Warranty for bellicon GO & GO Jumping frame: 5 years
Warranty for bellicon GO mats: 2 years
Warranty for bellicon GO bungees: 6 months
Warranty for the plastic plug inserts and rubber feet: 2 years
The warranty is provided only under the condition that the bellicon Rebounder is used "normally", which means according to Safety Instructions
In case a frame or Rebounder mat is damaged within the warranty period and the Rebounder has not been damaged through rough usage and has always been used in accordance with the Safety Instructions, please let us know immediately. bellicon America LLC will then decide for each case, if the concerned part will be repaired or replaced.
3. Shipping and Delivery
Shipping: Orders are fulfilled as quickly as possible given current stock availability. If an item is out of stock, the Customer will be informed immediately and can choose to wait until the particular item is back in stock or to receive his/her money back. No particular delivery date can be guaranteed and under no circumstances, can bellicon America LLC be held responsible for delays in delivery. Merchandise may be shipped to the Customer by FedEx or DHL, depending on stock availability and standard fulfillment procedure, with the price as charged, if applicable, by FedEx or DHL being passed through to the Customer. All responsibility for the safe and timely delivery of the merchandise becomes FedEx or DHL's once the merchandise is in the possession of FedEx. If the Customer purchases a Rebounder, it is important to keep in mind, that Rebounders are sent "Indirect Signature Required" which means that the Customer needs to sign when receiving the shipment, or leave sufficient authorization. After three unsuccessful delivery attempts, FedEx will send the shipment back to bellicon America LLC at the customer's expense. The Customer must contact FedEx before this happens to ensure a successful delivery. Parcels sent via DHL may be customized using the carrier's On Demand Delivery service. These requests are independent of bellicon America LLC's authority and problems or concerns with these requests must be directed toward DHL.
FREE SHIPPING POLICY: bellicon Rebounder orders to the United States, including Hawaii and Alaska, have free shipping. This excludes Guam, Puerto Rico, Armed Forced territories, and any other affiliate islands or territories. Free shipping does not apply for accessory orders.
Please inspect the Rebounder (or whatever you have ordered) immediately. You have 5 (five) business days to report a problem to bellicon America LLC.
Keep the original packaging. Don't throw it away. You might need it later. We accept claims and returns only in original packing.
All prices are net prices (not including sales tax, if any).
The prices of all bellicon Rebounder products include a 30 day free membership to the bellicon Home online video platform. By purchasing a bellicon and agreeing to the Terms and Conditions contained herein, the Customer agrees to registration performed by bellicon America LLC to the bellicon Home platform. The Customer is not obligated to purchase any video subscription services at any time but may choose to do so if they wish upon expiration of the 30 day free membership.
5. Conditions of payment
Full Payment (including tax) is due at time of order placement with the exception of authorized installment plans. Any such installment plans will have explicit repayment terms that are provided by bellicon America LLC and agreed upon by the Customer prior to purchase and are non-negotiable unless otherwise stated. INTERNATIONAL CUSTOMERS: For all customers outside of the United States and Canada, prices include brokerage fees and taxes. The brokerage fee is a minimum of $10. You will not be billed for these fees when your order is delivered. We do not know the cost since every country and province/region may have different policies. Please contact your local customs office to get an estimate. For Canadian customers, you will not be assessed for duty, customs, and brokerage by bellicon America LLC. You will receive a separate invoice for these fees from FedEx or DHL.
6. Damaged Goods Claims
a) Damage through transportation. All damage due to transportation must be reported immediately to bellicon America LLC and no later than five business days following the receipt of the item. The original packaging needs to be kept available for FedEx or DHL inspection. If the original packaging is unavailable, no claim can be accepted. Replacements for possible damage caused during transportation will only be made, if the claim is accepted by FedEx or DHL. bellicon America LLC acts only as the middleman between the customer and FedEx or DHL. If FedEx refuses the claim, bellicon America LLC cannot be held responsible for any claims, damages, or reimbursement.
b) All other damaged goods claims, must be sent to bellicon America LLC within five business days after receipt of delivery, with sufficient detail for an objective assessment of the damage to be made. The original packaging needs to be kept available for further inspection. If the goods are found to be damaged due to no fault of the Customer, bellicon America LLC will send free replacements of the damaged parts.
7. Return Policy for non damaged merchandise
bellicon America LLC accepts the return of merchandise from customers within 30 days from the delivery date. To be eligible for return, the merchandise must be in absolutely impeccable condition and be returned in its original shipping box along with all contents.
The Customer must inform bellicon America LLC about his or her wish to return the merchandise so that bellicon America LLC can prepare to receive your shipment. bellicon America LLC will then give the customer an address to ship the product to. Return shipping to bellicon America LLC is at the customer's expense unless the return is a result of a shipping error caused by bellicon America LLC at which point bellicon America LLC will rectify the problem promptly without expense to the customer. Merchandise that is returned to bellicon America LLC without prior approval will be sent back to the Customer at Customer's expense and no reimbursement will be issued.
After having received authorization, the Customer has three business days to initiate the shipping and to send the tracking number to [email protected] If bellicon America LLC does not receive a tracking number within these three business days, no reimbursement can be given.
Initial shipping costs (if any) as well as return shipping costs and insurance are the responsibility of the Customer. The Customer must send the merchandise via FedEx or UPS with "Direct Signature required" in order to be able to prove delivery to bellicon America LLC. If the item is returned to bellicon America LLC in a damaged condition and it is determined that such damage has happened either at the customer's premises through rough handling or during the return shipping process, no reimbursement will be given.
No returns can be accepted for items purchased with a warehouse clearance discount.
8. Reimbursement Policy
a) Reimbursement for items that arrived damaged at the customer's premises. For valid damaged good claims (see "Damaged Good Claims above), bellicon America LLC will either replace the item free of charge or, if the customer does not desire an exchange, a total refund of his payment will be processed. However, if the item is found to NOT be defective, the customer is responsible for the shipping costs associated with the return of the item.
b) Reimbursement for Returns of undamaged merchandise. If the customer wishes to return the merchandise for reasons other than those discussed in sub paragraph a) immediately above, the following fees will be deducted from any reimbursement:
Any initial shipping costs paid by the Customer.
Shipping and handling for return shipment. If the customer wishes to use their own shipping carrier for the return shipment, the tracking number must be provided to bellicon America LLC in order to prepare for receipt of the returned item. The bellicon packaging has an unusual size and shape, and shipping rates can vary based on your selected model and your physical location. We are happy to provide a return shipping label and schedule a pickup for you. Please contact us if you would an estimate of return shipping costs.
There are no additional restocking or return fees. Returns will be accepted only, if the item arrives at bellicon America LLC in absolutely impeccable condition, in its original packing, and with all original content. The packaging must also be in reusable condition. In case of an incomplete return, or if the merchandise arrives in a damaged condition either through rough handling at the customer’s premises or is damaged during the return shipping process, either a partial reimbursement or no reimbursement at all will be given depending on the extent of the damage to the item.
bellicon America LLC