Right of cancellation for cUSTOMERS

Last amended: January 2019

Customers have a right of cancellation subject to the proviso below, with the Customer being any natural person who concludes a legal transaction for purposes, which for the most part cannot be attributed to either his/her commercial or free-lance professional activities:

Cancellation policy: Statutory right of cancellation

You are entitled to cancel this contract (Bill of Sale) within 14 (fourteen) days, without giving any reason.
The cancellation deadline is fourteen days from the day on which you or a third party specified by you, who is not the forwarder, have or has taken possession of the final delivery of goods.

In order to exercise your right of cancellation, you are obliged to inform us (bellicon UK, Address: Nickian GmbH, Reusssteg 9, 6003 Lucerne, Switzerland. Telephone number: +44 20 3880 8777 E-Mail: info@bellicon.co.uk by means of an unequivocal declaration (e.g. a letter sent by post or an email message) of your decision to cancel this contract.

In order to meet the cancellation deadline, it is sufficient that you send the Notice of Cancellation (notice of exercise of your right of cancellation) prior to the expiry of the cancellation deadline.

Effects of cancellation

When you cancel this contract (Bill of Sale), we are obliged to promptly reimburse any and all payments which we received from you, excluding costs of delivery (any shipping costs), and at the latest within fourteen days from that day on which we received your Notice of Cancellation of this contract. For this reimbursement, we will use the same means of payment which you have chosen for the original transaction, unless otherwise expressly agreed upon with you; in no event will we charge any fees as a result of such reimbursement.

In the case of goods that are eligible for dispatch by package/parcel, we may withhold reimbursement until we have received the goods returned in good condition or you have supplied evidence of having returned the goods, whichever is the earliest.

You are obliged to return or to hand over goods that are eligible for dispatch by package/parcel promptly to us  on your own costs and in any case at the latest within fourteen days from that day on which you informed us of your Notice of Cancellation  of this contract. The deadline has been complied with, when you dispatch the goods eligible for dispatch by package/parcel prior to the expiry of the fourteen days’ cancellation deadline.

Goods that are not eligible for dispatch by package/parcel (bulky goods) will be collected by bellicon.

The costs of return of the goods (from the agreed place of delivery) will always be borne by the Customer.

You are obliged to make compensation for any loss of value of the goods only, if such loss of value is due to the handling of the goods in a manner that is not necessary to establish the nature, characteristics and functioning of the goods.

End of Cancellation Policy


Please note:

Due to the fact that the Customer is responsible for safe and appropriate transport packaging of the goods in the case that he/she exercises his/her Notice of Cancellation, we recommend retaining the original packaging at least for a period of fourteen days. The Right of Cancellation nevertheless exists irrespective of whether you use the original packaging, or not.