I received my bellicon this morning (Monday) after placing my order Thursday night. To begin with, I must say I had a wonderful customer service experience ... all my questions and concerns were promptly and thoroughly addressed and I'm so pleased with the product. It arrived "jump-ready" - all that was required was to click the folding legs into place, which was a snap! Loved the feel and freedom of using it. If there's one thing I've learned in my 65 years, it's exercise has to be fun to become part of your daily routine. I'm looking forward to reaping all the health benefits. I hesitated to splurge on this product, but really believe in the end it was a wise move for me and my body.