My Bellicon arrived in days and it was ready to go right out of the box (I bought the attached legs so I just had to turn them up) It is really fun and the videos on be360 and youtube are great to follow. I like that just a few minutes of jumping improves your day. I had several questions and the "Chat" support is 5 star! They quickly helped me out and took care of everything. I have never rebounded before and was not sure what type of rebounder to get. With the great customer support and the product exceeding my expectations I am so happy I went with the Bellicon.