My Bellicon arrived in days and it was ready to go right out of the box (I bought the attached legs so I just had to turn them up) It is really fun and the videos on be360 and youtube are great to follow. I like that just a few minutes of jumping improves your day. I had several questions and the "Chat" support is 5 star! They quickly helped me out and took care of everything. I have never rebounded before and was not sure what type of rebounder to get. With the great customer support and the product exceeding my expectations I am so happy I went with the Bellicon.
I love my Bellicon, ordered another, smaller one this time. Building up endurance, no weight loss, actually gained. Feeling so much better. Big frustrations both times with FedEx. To the point of almost NOT ordering from Bellicon the 2nd time.
I rate the product high but issues with shipping and Bellicon costumer service.
In the past we had gotten trampolines for our son and they all broke - the legs would break off or the connections to the springs would break. After several disappointing results we decide to spend serious money and get what has been described as the best, for indoor use.
It is everything we could have hoped for - wonderful to look at (it is in our living room - our son likes to use it while watching television or not). He is 11 years old and though tall and slender we were advised to get the Strong bungee cord because the customer service agent stated that children tend to bounce harder. He was so right. I am so glad we went with your product. We are completely happy. Thank you
I wanted to share that I had taken my Bellicon with me traveling by plane across country to see my parents a couple of months ago. I was charged an exorbitant price for oversized baggage, which took me by surprise, and I later complained to JetBlue and then sent a message to Bellicon customer about the situation, as I left the trampoline with my parents so as to avoid another $100 baggage fee.
Lauren at Bellicon customer service was AMAZING. She arranged for the Bellicon to be shipped via Fedex for $45 only requiring the trampoline be covered with bubble wrap and then the carrying case also covered with bubble wrap, but no box or anything other than the label.
We needed to send quite a few e-mails back and forth, I was so impressed with her patience and how expertly she handled everything. It's really nice to have a company offer such exemplary customer service - something you don't see very often. While I probably won't bring my trampoline with me next time around, it's so nice to have it back. I had to use my backup Jumpsport and the difference was excruciatingly obvious - it just doesn't even come close to my Bellicon.
I was hesitant to spend so much on this product, but when my 49" bellicon Premium arrived, I saw the quality and felt the quiet sturdiness of this wonderful rebounder.
I had some questions and found customer service went above and beyond my expectations. I had first used a rebounder in an athletic club but when the class was cancelled I really missed it. I felt rebounding was a good bone and muscle strengthener without the jarring impact on my joints. PLUS it is a fun/weightless way to workout. I had used a good quality spring-type rebounder in my fitness class. While researching which brand to buy, I came across bellicon and learned of the bungees instead of the metal springs. It made perfect sense. I did a lot of research and read a lot of reviews and ended up pushing the "BUY" button on the bellicon web site.
Yes, it certainly IS more expensive, but I felt it was a one-time purchase and my health was worth it. After using it I felt like I got what I paid for and I did not feel i wasted a penny. BTW, the fold-up legs are completely sturdy and very convenient.
Was apprehensive about spending the money, but now that I did I have no regrets. Except for wasting my money on a cheap one prior to buying the Bellicon.
If anyone is on the fence check out Rebounding fitbit fb page. Lots of great advice. Bellicon has great costumer service as well.
The trampoline itself seems to be great now that it is in working order, but I was very disappointed that the mat came to me broken in the first place.
Customer service was friendly and shipped a new mat quickly, but I think for the cost I should have been refunded some of my money--shipping at least.
The bungees were very difficult to replace (I had the x-strong) but may not be so bad for the lighter bungees. It seems to be a good purchase, just disappointed that it came to me broken right out of the box and that I had to pay full price anyways.