Returns and complaints

Choose from 4 options.

  1. Reasons for returns
    You have the right to return all items within 14 days without providing any reason for doing so.
  2. Returning the order
    You can return your order to us by post (with signature) at your own expense (CHF 31.00).
  3. Have it picked up
    You can call us and we will organise a collection from your home by DHL (CHF 50.00).
  4. Drop it off
    You can return your bellicon to our showroom at any time during shop opening hours.
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A quick solution

Did you receive the wrong item or was something damaged? Or was your package lost?

In such cases, please do not use the returns portal, but contact our customer support team and let us know what’s wrong, along with the order number.

If you still have questions.