Frequently Asked Questions

Are you interested in attending bellicon Studio?
Please see bellicon Studio FAQ and follow this link:

https://www.bellicon.com/us_en/training/studio/faqs-and-policy
What is the difference between the bellicon Classic and the bellicon Premium?

The difference between the bellicon Classic and the bellicon Premium is the material of the frame. The bellicon Premium is widely regarded as the best rebounder in the world. 

The bellicon Classic has a painted steel frame with a protective powder-based coating. The Premium uses anti-septic stainless steel which prevents it from rusting and has a high-tech inner thread for the screw-in legs. Both, the bellicon Premium and the bellicon Classic carry a lifetime warranty. Both are available with either screw-in or fold-up legs. 

Many customers choose the Premium over the Classic because it is higher quality and more durable, but some prefer it because of the sleek look of the stainless steel frame. However both models are of very good quality and equally sturdy.

Learn more about which bellicon Rebounder is right for you!

Learn more about bellicon's warranties!

Get your own bellicon Rebounder starting at $399!

Should I order the screw-in legs or the foldable legs?

Learn more about bellicon screw or foldable legs

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What bungee strength is best for me?

There a number of factors that determine which bungee strength is perfect for you, such as weight of the users, anticipated type and intensity of use, and health considerations.

You can learn more about bellicon sizes and bungee strengths at our Which Bungee Strength For Me page.

What bungee strength should I order for multiple users?

When choosing the correct bungee cords for different weight classes, you should always choose a bungee strength that accommodates the heaviest person. 
Otherwise the heavier person might touch the floor while bouncing. For the lighter person, the bellicon will still be highly elastic, with just a little faster bounce. That way everyone can have fun on the bellicon!

What is the Return Policy?

At bellicon, we firmly stand behind our products. We are confident that you will be completely satisfied with your purchase. If you are in any way unsatisfied with your purchase, just return your item(s) in its original condition and you will receive a full product price refund, no questions asked. 

The bellicon USA Promise

If you are not completely satisfied with your bellicon purchase, you can return your item(s) within 30 days of your receipt for a full purchase price refund. Original shipping costs (if any) are not refundable and all return shipping costs are the responsibility of the customer, though we will be glad to help arrange the return shipping process at the customer’s request. Please note that we only accept items for return or exchange that are in their original condition and do not show any signs of use. 

Return Policy

How do I make a return? 

To request a return, please contact bellicon USA Customer Service at 1-888-988-5661 or email us to retrieve a Return Merchandise Authorization (RMA) number. When returning your item(s), please provide a document within the box that lists your name, original order number, the RMA number, and the date of purchase. Failure to do so may result in a delay of your refund. Where do I send my return? Please send your package to bellicon USA, 650 W. Lake Street Suite 3S, Chicago IL 60661. We will immediately begin processing your return. 


How do I return a broken or defective item?

In the rare case that you receive a broken or defective item, please call us immediately at 1-888-988-5661. We'll work with you to send a replacement as soon as possible at no additional charge.

 

When will I receive my refund? 

We will start processing your return request as soon as we receive your item(s). We will inspect all returns to ensure your item(s) are in their original condition and do not show any signs of wear. Please keep in mind that refunds normally take 3-5 business days to appear on your credit card statement.

 

Exchange Policy

 

Can I exchange my item?

Yes, you can exchange your purchase within 10 days of receipt. All exchanges must be in their original condition and show no signs of wear. Customers are responsible for all shipping costs, and any price difference (if applicable).

 

How do I make an exchange?

To make exchange, please contact us at 1-888-988-5661 or email us, and we will provide a Return Merchandise Authorization (RMA) number. Inside the box, please provide a document that lists your name, original order number, and date of purchase. Failure to do so may result in a processing delay.


When will my new item be shipped?

We will process your exchange as soon as possible after we receive your original item(s). Please note that all exchanges must be in their original condition. No exchange will be issued if the product shows signs of use.

 

If you have any questions, please feel free to call us at 1-888-988-5661 or send us an email.


For more information, please refer to our Terms and Conditions.

How to clean the bellicon?

Cleaning the bellicon is easy. You can just use a sponge and warm water to clean the mat and the frame. We recommend that you use a soft, non-abrasive sponge, which does not scratch your bellicon. The bungees can also be cleaned with a sponge. 

Important: do not put the mat or bungees into the washing machine or dryer to clean it! This procedure might permanently damage the materials or cause them to be unusable. If you are regularly getting dirt on your bellicon, consider bouncing barefoot to help keep it cleaner. 
You could also use some soap and warm water to remove visible dirty spots. Just be certain to thoroughly rinse the soap from any cleaned area to prevent the bellicon from becoming slippery - which could increase the risk of injuries from falling.

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What size bellicon should I get?

Bigger is better. The larger the diameter, the more creative freedom you have with your workouts. 

Since you have more mat space to work with, you can do sit-ups or other workouts laying on it. Since the mat is a lot softer than the floor it will be easier on your back. The 44" offers a good balance of jumping space and overall size of the frame and is our most popular size. The 39" is great for its portability, but may not be large enough for a wide variety of exercises.

Learn more about which bellicon Rebounder is right for you.

Learn more about the quality of the bellicon Rebounder.

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What is the warranty on the bellicon?

The warranty for the bellicon is as follows: 

Steel Frame: Classic - Lifetime; Premium - Lifetime
Mats: 5 years
Bungees: 1 year 

The bellicon frames, both Classic and Premium, are constructed with high-grade steel. 
The bungee replacement timeframe will depend upon a variety of factors including number of users, intensity of use, and length/frequency of workouts. 
Components can be purchased separately if needed. 

For information, please refer to our Terms and Conditions.

Learn more about which bellicon Rebounder is right for you.

Does the bellicon come with an instructional DVD?

Yes, the bellicon comes with an instructional DVD, which will help you make use of the bellicon in the most effective and enjoyable way. 

bellicon Starter Kit

This starter kit will introduce you to the many workout possibilities that the bellicon offers you!

Additional workout DVD's available available from our accessories page.

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